Product Support

Skyworth Product Support, Return and Exchange

Eligibility for warranty replacement (exchange a defective device)
  • Your Skyworth device must be within the product warranty period
  • You are responsible for the shipping cost to return the device to a Skyworth fulfillment center
Eligibility for a refund
  • You are returning a Skyworth device purchased directly from our accredited retailers.
  • You are within 30 days from the date of purchase
  • You are responsible for the shipping cost to return the device to a Skyworth fulfillment center
  • Original shipping cost is not-refundable. Find out more about our Skyworth’s 30-day return policy here.

FAQs

How to check if the Android TV box is switched on?

The LED on the box will display a blue light if it’s on. If not, ensure that the power cord is connected properly, and the power supply is switched on.

What should I do if a blank or irregular screen appears when the Android TV box is switched on?

Check that the HDMI cable is connected properly to the TV and the signal source of the TV is switched to the correct HDMI input.

How to register the Android TV box?

A welcome screen will appear after switching on the Android TV box for the first time. Using a Google account registration is made easy following step-by-step instructions

How to install applications?

Many applications such as, media player, file manager and games are available on the Google Play Store. Choose the application you want and click to install

My language keeps changing to Korean/Chinese. What can I do?

There is an issue with some LG TVs causing the box to change language. This works as designed on our STB and is an issue with LG. The workaround is to disable HDMI CEC Auto language and failing that disable CEC altogether. To do so, please navigate to Settings , then scroll down to HDMI CEC. From there disable Auto change language and or the CEC switch.

There is an issue with some LG TVs causing the box to change language. This works as designed on our STB and is an issue with LG.

The workaround is:

  • Disable HDMI CEC Auto Language and failing that disable CEC altogether
  • Please navigate to Settings
  • Scroll down to HDMI CEC
  • Disable Auto change language and or the CEC switch

Stuck on updating during set up?

We are aware of a bug that sometimes leaves the box stuck on “Updating Software”.
Please note that this is a Google issue and the workaround is as follows:

  • Unplug the box (power off).
  • Click to Download the attached file update
  • Place the extracted folder from the attached file onto a memory stick, including the file inside (so path is \skyworth\autotest_command). Please use a FAT or FAT32 formatted memory stick).
  • Attach the memory stick to the port nearest the power chord ( the one on the corner).
  • Power on the box and wait for the box to power down again.This should trigger a factory reset. After this is completed, you should be able to remove the memory stick and start the setup process again.

This issue should be resolved by the next software update.
Please contact support (support@myskyworth.com) for further support.

DSTV Now Activation

We have been informed about the DSTV Now activation issue.

Please download and follow the instructions on the login manual to complete the activation.

Click here to download the manual

Contact Us

Dube Tradeport, Durban South Africa