
Skyworth Product Support, Return and Exchange
- Your Skyworth device must be within the product warranty period
- You are responsible for the shipping cost to return the device to a Skyworth fulfillment center
- You are returning a Skyworth device purchased directly from our accredited retailers.
- You are within 30 days from the date of purchase
- You are responsible for the shipping cost to return the device to a Skyworth fulfillment center
- Original shipping cost is not-refundable. Find out more about our Skyworth’s 30-day return policy here.
FAQs
There is an issue with some LG TVs causing the box to change language. This works as designed on our STB and is an issue with LG. The workaround is to disable HDMI CEC Auto language and failing that disable CEC altogether. To do so, please navigate to Settings , then scroll down to HDMI CEC. From there disable Auto change language and or the CEC switch.
There is an issue with some LG TVs causing the box to change language. This works as designed on our STB and is an issue with LG.
The workaround is:
- Disable HDMI CEC Auto Language and failing that disable CEC altogether
- Please navigate to Settings
- Scroll down to HDMI CEC
- Disable Auto change language and or the CEC switch
We are aware of a bug that sometimes leaves the box stuck on “Updating Software”.
Please note that this is a Google issue and the workaround is as follows:
- Unplug the box (power off).
- Click to Download the attached file update
- Place the extracted folder from the attached file onto a memory stick, including the file inside (so path is \skyworth\autotest_command). Please use a FAT or FAT32 formatted memory stick).
- Attach the memory stick to the port nearest the power chord ( the one on the corner).
- Power on the box and wait for the box to power down again.This should trigger a factory reset. After this is completed, you should be able to remove the memory stick and start the setup process again.
This issue should be resolved by the next software update.
Please contact support (support@myskyworth.com) for further support.
Please download and follow the instructions on the login manual to complete the activation.